Frequently Asked Questions 】
1. Q: Is the product genuine? How to issue an appraisal certificate?
A: All products of our company are 925 sterling silver,999 silver, and all products can issue identification certificates
If you need an identification certificate, please contact our customer service. It normally takes 1-3 working days, please wait patiently, we will issue the certificate to you as soon as possible. (If the certificate is issued after the return refund, the certificate fee will not be refunded)
2. Q: Are there silver plugs in the earrings?
A: All the products of our shop are only equipped with plastic earplugs (except for the products specially marked to send certificates). If you need packaging boxes and certificates, please click the following link. (If it contains equipment, it will be indicated)
3. Q: When can the goods be shipped on the same day? When can I receive the goods?
A: Orders can be sent out before 5 PM on the same day, and the free mail logistics is ordinary express, if you need to send SF Express, please contact the customer to make up the difference (Note: in case of express emergencies, there will be a delay, please understand, we will follow up for you at all times).
4. Q: How are your working hours? How should we keep in touch?
A: Our office hours are from Monday to Sunday, 9:00 am to 12:00 AM; 1:30-18:00 p.m
Other time online customer service Wangwang is not online, you can contact the factory manager Mr. Li: 13692990846
5. Q: Is the supply of your factory sufficient?
A: The problem of wholesale stock shortage is also relatively common, we can only ensure that all the products on sale are in stock, but as the saying goes: There are contingencies, because after all, it is a wholesale, the quantity of goods is very large every day, and we can not guarantee that there will be goods when you are allocated, but we guarantee that if there is a shortage, we will notify me in the same day, with my consent, for processing. If the phone does not get through or no one answers, we will give you to do out of stock processing, the missing style will be marked on the sales sheet, and the goods will be sent to the customer first, so as not to delay the other styles that the customer needs, if it causes inconvenience to the parents, please understand!
【 After-sales support 】
1, members should check whether the packaging of the goods is complete when signing for the goods, if you find the damage caused in the transportation process, you should refuse to accept the baby, and contact our customer service in order to discuss compensation and other issues in time. Within 15 days after receiving the goods, if the quality problem is found. Please contact us first to exchange, the company covers the freight.
2, repair or maintenance: the shop will charge related fees according to the actual situation. If the product quality problems caused by the shop is unconditionally responsible for the end, if the customer is accidentally caused by product damage and other problems, the shop will be repaired according to the customer's requirements, but the freight should be borne by the customer, if the maintenance into more than 10.00 yuan of the cost of the problem is borne by the customer.
【 Custom processing 】
The shop relies on its own factory, support to sample custom, to map custom, one to one design, factory workers hundreds, fast delivery, more than 10 years of silver jewelry production and processing experience. More than 100 pieces of a single product can be customized, more than 300 pieces of free edition fee. To provide customers with personalized processing customization and other services merchants only need to provide product samples or product details clear pictures and their related dimensions, we can process customized according to these. At the time of production, the merchant needs to prepay the mold cost, ranging from 0 to 100 yuan, and the store will communicate and confirm the sample through the pouring mold, and then implement the production. Before the production of large custom orders, merchants need to advance 20-50% of the start-up capital according to the number of customized orders.
【 Shop to join 】
Conditions: No threshold, apply to become a distributor.
Advantages: 1. The company provides optimized product data package for your use; 2. Provide a consignment service to minimize your cost (need to increase retail costs); 3. Regularly provide new product promotion, guide sales, and promote the transaction atmosphere.
